๐Ÿšš Estimated delivery (varies by product and route): US flagUS: ~2 weeks, EU flagEU/UK: 1โ€“2 weeks, ๐Ÿ‡จ๐Ÿ‡ฆ Canada: 3โ€“4 weeks, ๐ŸŒ Rest of world: 1โ€“4 weeks โœˆ๏ธ๐Ÿšš Estimated delivery (varies by product and route): US flagUS: ~2 weeks, EU flagEU/UK: 1โ€“2 weeks, ๐Ÿ‡จ๐Ÿ‡ฆ Canada: 3โ€“4 weeks, ๐ŸŒ Rest of world: 1โ€“4 weeks โœˆ๏ธ
Order support
GlobalWell shipping box on a marble pedestal surrounded by green leaves

Shipping worldwide

Tracked international delivery
with clear expectations

We deliver cosmetic and personal-care products to customers
around the world. Here's what to expect from checkout to delivery.

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shippingWorldwide
deliveryEveryday beauty
thoughtful care

Typical delivery windows

Transit time only โ€” counted from dispatch. Order handling before dispatch is not included.

Typical carrier transit times, not guaranteed dates. Handling before dispatch is extra; customs and local post can add time.

EU & UK

1โ€“2 weeks

Delivery to

EU & UK

1โ€“2 weeksin transit, after dispatch
  1. Order placedPayment confirmed
  2. HandlingPicking, checks and packing โ€” not included in the estimate
  3. In transit ยท 1โ€“2 weeksCarrier delivery from dispatch
  4. DeliveredCustoms checks can add time

Germany has its own 1โ€“3 week estimate. Tracking and routes depend on the product and carrier.

Duties or taxes, if any, are charged locally. Estimates are not guaranteed dates.

Ask support about EU & UK

Germany

1โ€“3 weeks

Delivery to

Germany

1โ€“3 weeksin transit, after dispatch
  1. Order placedPayment confirmed
  2. HandlingPicking, checks and packing โ€” not included in the estimate
  3. In transit ยท 1โ€“3 weeksCarrier delivery from dispatch
  4. DeliveredCustoms checks can add time

Watch tracking updates; your local post may leave a collection notice if you are out.

Duties or taxes, if any, are charged locally. Estimates are not guaranteed dates.

Ask support about Germany

United States

~2 weeks

Delivery to

United States

~2 weeksin transit, after dispatch
  1. Order placedPayment confirmed
  2. HandlingPicking, checks and packing โ€” not included in the estimate
  3. In transit ยท ~2 weeksCarrier delivery from dispatch
  4. DeliveredCustoms checks can add time

Check the option offered for your exact product at checkout. Tracking depends on the route.

Duties or taxes, if any, are charged locally. Estimates are not guaranteed dates.

Ask support about United States

Canada

3โ€“4 weeks

Delivery to

Canada

3โ€“4 weeksin transit, after dispatch
  1. Order placedPayment confirmed
  2. HandlingPicking, checks and packing โ€” not included in the estimate
  3. In transit ยท 3โ€“4 weeksCarrier delivery from dispatch
  4. DeliveredCustoms checks can add time

The longest window of our main routes. Follow carrier updates and ask us if it is exceeded.

Duties or taxes, if any, are charged locally. Estimates are not guaranteed dates.

Ask support about Canada

Rest of world

1โ€“4 weeks

Delivery to

Rest of world

1โ€“4 weeksin transit, after dispatch
  1. Order placedPayment confirmed
  2. HandlingPicking, checks and packing โ€” not included in the estimate
  3. In transit ยท 1โ€“4 weeksCarrier delivery from dispatch
  4. DeliveredCustoms checks can add time

A broad range, not a country-specific promise. Check the option for your country before payment.

Duties or taxes, if any, are charged locally. Estimates are not guaranteed dates.

Ask support about Rest of world

How your order travels

From our team to your door โ€” a simple, transparent process.

Illustration of the delivery process, not live order tracking. Focus this section to pause the animation.
  1. 1

    Order confirmation
    & tracking link

    Keep your order confirmation. A tracking link is shared once your order ships, when available.

  2. 2

    Order preparation
    & processing

    We carefully pick, verify and pack your items after payment and any required availability checks.

  3. 3

    Shipment dispatch
    & tracking

    Your order is dispatched and tracking becomes active. Timing varies by carrier and destination.

  4. 4

    Delivery monitoring
    & support

    Track your delivery and get in touch with our support team if you need any assistance.

Shipping questions

Timing & tracking

When is the delivery time counted from?

The windows cover carrier transit only and start when your order is dispatched. Order handling (picking, checks, packing) happens before that and is not included.

What should US and Canadian customers expect?

Typical transit is about 2 weeks for the United States and 3โ€“4 weeks for Canada, counted after dispatch.

Shipping to Germany: what should I watch for?

Allow an estimated 1โ€“3 weeks after dispatch. Monitor tracking closely and contact your local postal service when needed.

Are EU & UK delivery times the same as Germany?

The general EU & UK estimate is 1โ€“2 weeks; Germany has a separate 1โ€“3 week estimate. These are ranges, not deadlines.

Does every shipment include tracking?

Tracking depends on the carrier and route. Keep your confirmation and any tracking reference provided โ€” check your order page or dispatch message for it.

My order seems delayed. What should I do?

Check your carrier's tracking updates first. If your shipment is beyond the estimated window, contact our support team.

Customs & costs

Will I have to pay customs fees?

Customs fees and import taxes, if applicable, are charged by your country's customs authorities and are the customer's responsibility.

How much does shipping cost?

Standard parcels ship for $19 per order, and free on orders of $99 or more. Flat-rate and free shipping apply to standard parcels only: heavy parcels โ€” over 1.5 kg to Europe and nearby countries, or over 0.6 kg to the US, Canada, Australia and other long-haul destinations โ€” are priced by the total weight of the order. Long-haul orders of $149 or more ship free up to 1.5 kg. The product page, cart and checkout show which rate applies before you pay.

Where do I see the shipping charge?

Any applicable shipping charge is shown before payment. Availability and import requirements depend on the product and destination.

Can customs or peak season affect the estimate?

Yes. Inspections and busy periods can extend transit. Follow carrier updates if a route is interrupted.

Orders & packaging

Can every product ship to every country?

No single route covers every product. Destination and product checks determine eligibility; review the available option on the product page and at checkout.

Can I change my delivery address?

Contact us as soon as possible. We will do our best to help, especially before dispatch. Changes must be confirmed.

How is my order packaged?

Packaging varies with the item, supplier and shipping route. Ask support about any specific storage or handling requirement before ordering.

What if a package is lost or damaged?

Contact support with your order reference and photos where possible. Coverage and next steps depend on the carrier and the applicable order policy.

Still have a question?

Our team helps with tracking, customs and order changes. Keep your order reference handy.

Contact supportRead our order policy
Shipping & Delivery | GlobalWell